Support

If you are an existing customer looking for support, check out our frequently asked questions.

Commuter Benefits

Ticket Restaurant

Where do I find my Company ID?

When you create your commuter benefits account, you will need to know your company ID. If you have received a welcome email, you will find your company ID in that email. If you have not received a welcome email, your benefits administrator will be able to provide your company ID to you.

How do I activate my prepaid card?
You can activate your card in one of 2 ways:
2. On the phone: By calling 855-518-3746, and choose option 1.
How do I find the balance of my prepaid card?

Log into your account at www.login.commuterbenefits.com. On the side menu, select Card Management. Your card balance is displayed under “Your Current Card”.

Where can I use my prepaid card?

Your prepaid card is accepted at Transit Agencies, fare vending machines, vanpool providers and designated transit retail centers where only transit products are sold. Use your card the same way you would use a debit or credit card.

How do commuter benefits work?

Commuter benefits allow you to use tax-free money to pay for qualified commuting costs, so you end up saving money on your income taxes. Monthly tax-free allowable limits:

  • Transit and eligible vanpooling: $280
  • Qualified commuter parking: $280
  • Combined parking and transit benefits: $560
What commuting expenses are covered, and what is not covered?

Covered:

  • Bus, ferry, train, trolley tickets and passes
  • Parking expenses (meters, garages and lots)
  • Vanpool fees (including Lyft Shared and Via)
  • Bike maintenance and repairs

Not covered:

  • Tolls
  • Taxis
  • Gas/fuel
  • Mileage
  • Business trip costs
  • Airport parking fees
  • Parking fees at your home

How do I get my commuter benefits?

Your vouchers, tickets, passes and prepaid cards are shipped directly to your home via USPS. If you use a Smart Card, you can directly load funds to your account via our online platform. We can also pay your vanpool or parking provider on your behalf with direct pay.

How do I use my commuter benefits?

Vouchers can be used to purchase transit tickets or passes from participating transit operators or to pay your parking vendor. Our Commuter Check Prepaid Mastercard can be used at any qualified transit or parking operator that accepts Debit Mastercard nationwide.

Can I redeem my commuter benefits for cash?

No, you can only redeem them for qualified modes of transportation and parking expenses to get to and from work.

Where can I use my prepaid meal card?

You can use your prepaid meal card towards qualifying meal purchases at local restaurants and cafes pursuant to your Benefits Plan.

When can I use my prepaid meal card?
You can use your prepaid meal card at any time of day during your working schedule. If your company has established a specific usage policy about the program benefits, your HR department/employee benefits coordinator will tell you about these policies.
Is it possible to buy other products using my prepaid meal card?

No. Your prepaid meal card can only be used for qualifying meal purchases.

How do I activate my new prepaid meal card?

You can activate your new prepaid meal card online at https://login.ticketrestaurant.us. If you are a first-time user, you will need to register first. Once you log in, go to the Card Management page and click the Activate button.

Is there a maximum amount I can use with my prepaid meal card per day / per transaction?

Each company sets the maximum amount of funds it wants to provide to their employees towards qualifying meal purchases and any restrictions that may apply. Your HR department/employee benefits coordinator can advise you on the program expectations. The card itself is limited to 12 transactions per day up to $1,000.00 USD per day.

My prepaid meal card was not accepted at a restaurant or café. What should I do?

If you checked that your card has sufficient balance and has not expired, please contact our customer support line at (888) 417-4261 so we can investigate the issue. If the card is defective, you will need to get a replacement card.

How can I check the balance and/or recent activity on my prepaid meal card?

To check the balance and recent activity on your prepaid meal card, you can visit our website https://login.ticketrestaurant.us and navigate to Card Management. On this tab, you will be able to check your balance and view your transactions.

What should I do if my prepaid meal card is lost or stolen?

You can report your card lost or stolen by logging in to  https://login.ticketrestaurant.us and go to the Card Management page, or by calling our customer support line at (888) 417-4261.

What should I do if my new prepaid meal card card or a requested replacement card did not arrive in the mail?

Please allow 7-10 calendar days for your new or replacement prepaid meal card to arrive in the mail. Please verify accuracy of your mailing address online at https://login.ticketrestaurant.us and go to the Profile page. If you need to contact our customer support line, please call (888) 417-4271 or email us at customerservice@ticketrestaurant.us.

How do I update my mailing address in my Ticket Restaurant employee profile?

You can update your mailing address for your Ticket Restaurant online at  https://login.ticketrestaurant.us by going to My Account >> My Profile >> Delivery Address.

Does the unused monthly balance on my prepaid meal card roll over into the next month?

Yes. Any unused balance on your prepaid meal card will automatically roll over into the next month. There is no action required for automatic rollovers.

What is the maximum limit I can accumulate on my prepaid meal card?

The maximum card limit is set at $2,000.00 USD.

What happens if I don’t have enough balance on my prepaid meal card to make a qualifying purchase?

Each time you use your prepaid meal cardd, you authorize us to reduce your Available Balance by the amount of the transaction and any applicable fees. Some merchants do not allow split transactions where you use your card as partial payment for goods and services and pay the remainder of the transaction balance with another form of legal tender. If a split transaction is permitted, you must tell the merchant to charge only the exact amount of funds available on your card to your card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your card, your card may be declined.

What happens with my prepaid meal card if I leave my current employer?

The card and the funds loaded on your account will remain yours.

If I have any questions about my prepaid meal card or I experience issues with the card, whom should I contact?

Live customer support is available at: (888) 417-4261 Monday through Friday between 8AM – 8PM ET, or submit your inquiry via email at customerservice@ticketrestaurant.us and we will respond to your inquiry within 1 business day.